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Warranty & returns
We stand behind the quality of what we sell and provide a warranty on all products. If something goes wrong, we will help.
Warranty periods by category
💇
Hair clippers
1 month
✂️
Trimmers
1 month
🪒
Electric shavers
1 month
💨
Hair dryers
1 month
✨
Hair straighteners
1 month
🔧
Accessories
1 month
Covered by warranty
- Manufacturing defect
- Electronic failure
- Motor failure under normal use
- Material defects
- Charger malfunction
- Battery issues (capacity loss over 50%)
Not covered by warranty
- Mechanical damage (drops, impacts)
- Water damage (if product is not waterproof)
- Improper use
- Natural wear (blades, attachments)
- Self-repair or tampering
- Power surge damage
Return process
How to return or exchange a product
1
Contact us
Call or message us on Telegram. Describe the issue and attach photos/videos.
2
Get confirmation
We'll review your claim within 24 hours and contact you.
3
Ship the product
Pack the product with the receipt and warranty card. We'll pay for shipping.
4
Get a resolution
Within 7 days, we'll repair, replace the product, or issue a refund.
Keep your receipt and warranty card
A warranty claim requires a receipt or electronic order copy, as well as a stamped warranty card. Without these documents, warranty service may be limited.
Need help with warranty?
Our specialists will help resolve any warranty service issue